Hover over a voicemail entry for these options:.Click the phone icon if you want to call the number that left the voicemail.Hover over a voicemail entry and click the play icon to play the voicemail message.If you have access to a shared voicemail inbox, you'll see the name of the phone user, call queue, or auto receptionist below the caller ID.Voicemail messages marked with a blue dot haven't been played yet.If the number has a caller ID name or belongs to your internal or synced contacts, you'll see a name above the number.You can identify voicemail messages using the following: Voicemail messages are displayed in reverse chronological order with most recent messages at the top. Note: Your admin can restrict your ability to download or delete your voicemails.įollow these steps to play, download, or delete your voicemail messages. Policy settings for voicemail and voicemail transcription enabled by your admin.Zoom Phone license activated on your account.Zoom Desktop Client for Windows, macOS, or Linux, 5.5.0 or higher.Prerequisites for managing voicemail messages If you want to receive email notifications when you receive voicemail messages, your admin will need to enable the setting on your behalf. We recommend using the Zoom desktop client, mobile app, or web portal so you can better identify who the messages were left for. Shared voicemail inboxes can be viewed on the Zoom desktop client, mobile app, web portal, Zoom PWAS, or desk phone. You can also share your voicemail inbox with other users in the same organization. For example, if you play a new voicemail message in the desktop client, it will also remove the notification icon on the mobile app. This includes the notification icon (red circle icon). Note: Voicemails are synced between the Zoom desktop client and mobile app. There is currently no storage limit for voicemails. You can also change your settings to disable voicemail during your business or closed hours and customize your voicemail greeting. Voicemail messages can be up to 5 minutes in length. You can also check out the Device Support page for more information about your phone.If you have Zoom Phone activated on your account, you can play, delete, and save voicemail messages left by your callers. IPhones and Windows phones come with their own built-in Visual Voicemail. Visual Voicemail uses your high-speed data or Wi-Fi to access and review voice messages. Pause, rewind and fast forward within the message.Choose the order in which you listen to messages.Read transcripts of your voicemail messages.View a list of messages on your smartphone screen.Staying up to date with your messages is easier than ever before! You no longer have to listen to your oldest messages first or go through a dozen messages just to hear the most recent one. Store received voice messages for 30 days.Set a password to protect your inbox for security.Receive messages up to four minutes long.That's why Cricket Wireless service includes Basic Voicemail and Visual Voicemail (for smartphones) at no extra charge. Got a busy day and can't answer every call? Voicemail just makes sense - especially in today's complex world.
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